Hezy Motors Logistics has responded to growing public concern over alleged vehicle delivery delays and questionable social media conduct, assuring customers that the company is taking steps to resolve all issues and improve communication.
In a press statement issued Tuesday, the Milton Park-based vehicle import company acknowledged that some customers have experienced delays beyond the standard 4–6 week delivery window, citing logistical bottlenecks at port clearance points in Tanzania and South Africa as the primary cause.
“We sincerely apologize for the inconvenience caused and assure our clients that these issues are being actively resolved,” the company said. “Deliveries are expected to normalize in the coming weeks.”
The company’s statement comes amid complaints circulating online from customers claiming they have waited months for their vehicles, with some alleging unresponsiveness and censorship on the firm’s Facebook page.
In response, Hezy Motors announced the launch of a Client Support & Dispute Resolution Desk, set to become operational on October 24, to handle complaints, inquiries, and provide real-time updates.
The new support lines are:
📞 +263 242 704 321 / +263 776 955 884
📧 info@hezymotors.com
Hezy Motors denied allegations that it used fake social media accounts or ghost testimonials to mislead potential buyers. “We categorically deny all allegations suggesting the use of ghost accounts, fake testimonials, or misleading promotional activities,” the statement read. “Any credible evidence presented will be subjected to a full internal review to maintain transparency and integrity.”
The company also distanced itself from any affiliates or influencers allegedly promoting its services under false pretenses. “Our collaborations with influencers and partners are governed by official marketing agreements, which we are currently refining to ensure accuracy and accountability,” it added.
Despite the backlash, Hezy Motors emphasized that no formal complaints had been lodged directly with its offices and urged affected clients to reach out for assistance.
The company reiterated its commitment to rebuilding trust, improving service delivery, and addressing all customer grievances professionally.
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